FAQ

Will I be able to communicate directly and easily with my online coach?

Absolutely!  You will receive an initial phone contact from your coach after signing up for your program (phone calls for United States clients only), which will help establish the personal relationship with your trainer and will further assist us in developing your customized training program.  In addition to receiving your weekly training schedule, you will also have a weekly check-in from your coach to make sure you are progressing appropriately.  If you have additional questions or concerns outside of those contacts, you will be able to initiate correspondence with your coach via email, instant messenger, and scheduled appointments throughout your training.  Communication is a vital piece of the training program, and we are here to support you through it all.


Will I get my money’s worth out of this program?

Yes!  For around $12-13 per week, you receive personalized training schedules and regular communication with your very own training coach!  Think of all the money you spend on maintaining all the “stuff” in your life – your car, your house, your pets, your electronics…the list goes on and on.  What better way to spend your money than to spend it on bettering yourself, your body, and your health?  Our programs are incredibly reasonable. For just around $12-13 a week, you will be well on your way to accomplishing your athletic, physical, possibly even one of your life-long goals!  The icing on the cake is all the extras that you receive with our program. In addition to your training schedules and communication with your personal coach, you will also receive discounts on shoes and apparel, informative fitness articles, weekly check-ins with your coach, and so much more!  And, of course, you will only get out as much as you put in – motivation and follow through are critical to your success.  The training programs are designed to enhance performance, but the achievement of health or fitness goals cannot be guaranteed.


What if I don’t want to compete in any events, and I just want to train for my own benefit– is there a program for me?

Yes!  We have customized training programs that are intended for specific events, but if you are just looking to train and better yourself physically, we can provide a structured program that combines a variety of the disciplines we coach.  Just choose which training program would best suite your time, needs, and goals (see the run training and triathlon training pages), and we can build a personalized plan for you. Who knows, you may just be inspired to find a race after going through the training!

What if I would like to extend the time of a training program (for example, if I would like to train for 20 weeks instead of 18 weeks for a marathon)?

If you are training for a particular event and are interested in extending the training program, it is an additional $18 for each week that you would like to add to the program.  When checking out, in addition to indicating which program you are signing up for, simply click on "Additional Week of Training" and indicate how many additional weeks you would like to add to the program, and you will be all set!

What if I would like to shorten the time of a training program (for example, if I would like to train for 16 weeks instead of 18 weeks for a marathon)?

Our training programs have given our clients great success in the sports of triathlons and running.  Part of the reason these programs have been so successful is because we allow ample amounts of time to educate, build aerobic capacity, and allow clients to get the most out of all the strength and cardio training throughout their program.  We do not recommend shortening the amount of time that we have allocated for each program. However, if you have already been training for a particular event and are wanting to get additional help, you can contact us and we can negotiate a prorated plan for you if we can determine that you have a sufficient level of training to start our program (generally, each week is a little more expensive than the normal training plan).  Please note that if you sign up for the full schedule, you will have the most benefits from our program, and if you sign up with us after you have already begun training, you will not receive the most out of the program compared to if you started the program with us from the beginning.

I have time constraints and a life beyond exercise – how much time do I need to train?

No matter what training program you choose, we customize your program around your schedule and what is best for you.  Some training programs are more time intensive than others, and it’s important to consider your time commitments in the weeks and months ahead, but our customized training program will work around your schedule to make sure you can achieve your goals.  We are here to support you and make the process simple and suitable to your lifestyle and other commitments.

Can I contact my coach before I sign up for a program and submit payment?

Of course! If you are considering signing up for a training program, but have more questions for the coach, please click on the contact us link, and you can email us at any time. We will get back to you within 2 business days, and answer any questions you may have.

Will I be working and corresponding with the same coach throughout my program?

Yes! We want you to maintain a personal relationship with your coach throughout your entire program, so both you and your coach are attentive to your progress and growth, as well as your special needs and goals.  We will consistently be there for you right through the finish line!

Can I make monthly payments?

No.  We have found that it works best to handle each program as an entire training program, not as a monthly membership.  In this way, you and your coach can both focus on achieving the goals you set for your next event - one step at a time.  Therefore, payments are due in full at the beginning of your training program. 

What happens if I have to stop my training because of injury?

We will hold your training program for 3 months in the case of an injury.  After 3 months, a cancellation fee will be applied, depending on the program you chose. This is done on a case-by-case basis.